All about the suppliers in Pago: how to connect a supplier
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All about the suppliers in Pago: how to connect a supplier

Pago September 20, 2021April 14th, 2022

Did you know that in Pago you can pay bills from over 380 local and national utilities suppliers, whether it’s an electricity bill, gas, internet, TV, mobile phone, waste, water & sewage, communal expenses, and many others? The bills are automatically imported into the app after being issued. You receive notifications when the due date is approaching. Then you can pay them in just a few seconds, either individually or all with one confirmation.

Do you want to find out how you can do this, quickly and safely, each month? The first step is to connect your suppliers in Pago.

I have just installed the app. How do I connect my first supplier in Pago?

To easily see and pay your supplier’s bills in Pago, you need to have an online account created on the supplier’s website. Then you can connect that account in Pago.

After you sign up in the app, you will see an “Add supplier’ button on the main screen. You will do this step only once for each supplier:

Step 1 → Tap on the “Add supplier” button
Step 2 → Choose the supplier
Step 3 → Choose the preferred payment method, either “Scan barcode” or “Sync your online account”. By syncing the online account, you will automatically receive each month the bills in Pago. This way, we will also notify you when a new bill is issued or when a bill is approaching the due date.
Step 4 → Type in the required info to connect the supplier in the “Connect supplier” screen. The information required to connect a supplier can be: the email with which you created the online account on the supplier’s website, the client code that you can find on a bill, the phone number associated with the account, username, and password. Important! The information required in this step is the one that you are using to connect to your online account on the supplier’s website.
Step 5 → Tap on “Connect account”, and you’re all set! Now we automatically retrieve your history and bills in just a few seconds. Then they will update automatically every time you open the app, without the need to login, type in the password, or any other hassle.

If you already have a supplier connected in Pago, you can add another one by going to the Suppliers screen and following the steps above, starting with Step 1. You can contact us on Live Chat in the app if you need help to connect your suppliers in Pago.

I don’t have an online account for my supplier. How can I create one?

When you have reached Step 4 above, in the “Connect supplier” screen, tap on “Create one now”, and you will be redirected instantly on the supplier’s website to create an account. If you have an Android phone, for Enel and E.ON you can create an online account directly from Pago.

The advantages of syncing my online account in Pago:

  • receive notifications when a new bill is issued and before the bills are due, so you won’t forget about your bills ever again
  • you have access to the complete history of all bills and payments on your supplier’s account. In addition, we automatically take the newly issued bills and payments from the supplier’s platform, even those made using other payment methods than Pago.
  • pay all your bills at the same time, with one confirmation
  • get Pago Points when you connect a supplier or pay your bills before the due date. You can then use the points to pay partially or fully your next bills.

What is the difference between scanning the barcode and syncing an online account?

If you don’t have an online account for your supplier, you can also pay your bills by scanning the barcode. This works even if you have the bill in digital format. You don’t need to have the bill printed.

However, we recommend syncing your supplier in Pago for the following reasons:

  • scanned bills are not synced with the supplier’s account
  • if you pay the bill outside Pago, on the supplier’s website, or by other methods, the bill will not be updated in the app – in this case, you can mark the bill as paid in Pago by tapping on it in the bills list in the app
  • if you have a newly issued bill, it won’t show up automatically in your bills list
  • you will not receive notifications when a new bill is issued

I don’t have the option to sync my supplier in Pago. Why?

Not all suppliers offer the option to create an online account from where we could import the bills. Usually, these are new or local suppliers who didn’t invest yet in such a platform. The good news is that more and more suppliers have understood the benefits of digitalization and are already planning or working on such platforms. For the suppliers who have an online platform, but you can’t see the sync option in Pago, we are most likely working on integrating them in Pago. So the option to sync them should be available soon.

I forgot my supplier’s account details. How can I sync the account?

If you forgot your supplier’s account details (username, email, client code, or password), when you are in the “Connect supplier” screen, tap on “Forgot account details”. Next, follow the reset steps on the supplier’s website, then come back to Step 4 above and fill in the details with the new information.

Can I sync in Pago suppliers or accounts that aren’t in my name?

Many Pago users manage and pay bills for multiple billing locations. So whether it’s a rented location, office, your parent’s or grandparent’s house, vacation house, or any other place for which you want to pay the bills, syncing the suppliers works the same. We receive the necessary details to process the payments directly from the suppliers.
Furthermore, you can save multiple cards in the app and choose the one suited for each bill you want to pay, just before making the payment.

I can’t find my supplier in the supplier’s list in Pago or on the website. How can I add it?

If you have a Premium or Limitless subscription, you can add any supplier that has an online platform where you can access bills, or from whom you receive bills that have a barcode. First check that your supplier isn’t already among the over 380 suppliers available in the app. In that case, you can request to add it from Bills → Suppliers → tap on “Add supplier”.

We only need a photo with a recent bill with a barcode, and we will add the supplier in the app in just a few days. If you have any questions or want to know when a supplier will be available in the app, you can contact us on Live Chat in the app.

One more thing: you can always contact us on Live Chat if you have problems connecting your supplier’s account or if you want to know more info about your payments.

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